Offerings for Companies New to Outsourcing

The decision to outsource can be a difficult one. Having participated and driven numerous outsourcing efforts, Argea's practitioners provide the advice, integration and management services to ensure that the outsourcing effort fully achieves its intended objectives. We tailor solutions to your specific needs. A sample of these services is outlined below.

Advice
Argea provides expert counsel at all stages of the outsourcing lifecycle, including strategy, planning, change management, communications, transition, full implementation, and management and governance. We ensure that you make the right moves, in the right order at the right time.

• We provide an Operational Effectiveness Review to assess the current operations and suggest actions to improve business performance, including identification of the best candidates for outsourcing.

• We provide an Outsourcing Readiness Assessment to ensure that all of the necessary resources, skills and organizational elements are in place. Additionally, we identify the necessary change management, communications, provider selection/management and process optimization elements required to reach the state of full outsourcing readiness.
  
  
• We optimize your business processes before they are outsourced.

Integration
Argea helps its clients implement and integrate the right outsourcing solution into your business, so that the solution delivers   outsourcing excellence and exceptional business performance.

• We provide Cross-Cultural Business Communications guidance and education to identify the nuances in communication conventions and bridge the cultural divide to improve business performance.

• We guide you on Building High Performance Global Teams across cultural and company boundaries to ensure sutained success of the outsourcing project.

• We offer outsourcing integration services for outsourcing projects involving multiple service providers to assure undisrupted business operations and continuous improvement. Our integration expertise is drawn from deep experience in driving complex, global outsourcing initiatives involving multiple services providers across multiple business functions.

Management
We understand that the true benefits of outsourcing accrue only after implementation begins.   Achieving theses benefits requires active management and continuous improvement.  

• Our seasoned practitioners help you manage the outsourcing projects and train your staff to assume those roles over time.  

• We help you to build an outsourcing dashboard to measure performance and to detect early warning signs of service or process problems so that you can correct underperformance, if it arises, before it becomes a bigger business issue.

• We can act as the managing agent to oversee service providers on your behalf, which allows your company to focus on its core business.

Over the years, we have found that many companies that are outsourcing want a practitioner's perspective, or are seeking to improve the performance of their projects.   Having lead and participated in numerous large and complex outsourcing projects - in client, provider and advisor roles - Argea's practitioners provide the advice, integration and management services to ensure the outsourcing effort meets its objectives. We tailor solutions to fit your company's specific business needs. A sample of these services is outlined below.

Advice
Argea provides expert counsel and guidance across the entire outsourcing lifecycle, from strategy through planning, implementation, and management. We have identified several common areas that, with a little fine tuning, can have a dramatic impact on the performance of your current outsourcing projects:

• We provide an Outsourcing Effectiveness Review to analyze your current sourcing relationships, resources, structures practices and people and   identify areas for improvement.
  
  
• We institute the Critical Project Recovery methodology to intervene and recover troubled outsourcing projects currently underway at any stage of the outsourcing lifecycle, or outsourced service arrangements that are underperforming. CPRx includes an audit of the current situation, steps to recover the project and ongoing recovery implementation.

Integration
We often find that even experienced companies use outsourcing like a "bolt-on" device. This action tends to "silo" the outsourced service, preventing full integration of the process or function into the business, and producing sub-optimal results. Argea helps companies to make outsourced services part of the business ecosystem in ways that assure increasing returns and better business performance over time.

• We provide Outsourcing Implementation Services. We can transfer advanced outsourcing implementation/integration skills to your company's in-house management team, or we can provide experienced implementation personnel to meet your short-term needs on-site.

• We provide Cross-Cultural Business Communications guidance and education to identify nuances in communication conventions and bridge the cultural divide to improve business performance.

• We guide you on Building High Performance Global Teams across cultural and company boundaries to improve success of outsourcing projects.

• We ofer outsourcing integration services for outsourcing projects involving multiple service providers to assure undisrupted business operations and continuous improvement. Our integration expertise is drawn from deep experience in driving complex, global outsourcing initiatives involving multiple service providers across multiple business functions.

Management
The essential component most often missing in outsourcing projects is effective management. A good company can get everything else right but still fail to execute good management, resulting in conflicting client/provider expectations and interests, separation between the outsourced service and the business function, and failed relationships. From years of progressive experience in actual outsourcing projects, Argea's practitioners know where weaknesses in management and oversight are found and how to correct them.

• Our seasoned practitioners help you manage the outsourcing projects and transfer the knowledge and skills to your staff to assume those roles over time.  

• We help you to build an outsourcing dashboard to measure performance and to detect early warning signs of service or process problems so that you can correct underperformance, if it arises, before it becomes a bigger business issue.

• We can act as the managing agent to oversee services providers on your behalf, which allows your company to maintain its focus on core business functions.